Frequently Asked Questions
By Brittany Katz
Here are the answers to some of the most frequently asked questions we get about the store, the fit process, and what you can expect when you shop at Terra Running Company.
Our location in downtown Cleveland, TN is the one and only!
1. Is Terra a chain?
Nope! Terra Running Company in Cleveland, TN is the only one of it’s kind and we are locally owned.
2. Are your shoes more expensive?
No way! We get all of our shoes straight from the brand, meaning there’s no distributor. The brands set the pricing and hold retailers to it. That means you won’t find any current model for any less expensive anywhere else, even online. Any old model of shoe we have left in stock that is not price protected is discount and we match the retailers website. All that means our shoes are the same as anywhere else, plus you get our 5 star customer service!
3. Do I have to be a runner to shop with you?
Of course not! We sell shoes to walkers, runners, people who stand on their feet all day for work, patients recommended to us by podiatrists all over town, and anyone with feet! You don’t have to be a runner!
4. Do I need an appointment to be fit for shoes? Does it cost money?
You don’t need an appointment to be fit (we were taking appointments only for a short time during COVID shutdowns). Every one of our staff members is trained to fit customers for shoes, so be confident that you’ll be helped by a smart, trained, experienced staff member no matter when you stop in! Our services never cost money. We just want you to love your shoes, so we’re happy to help fit you!
5. Do you work on commission?
None of our staff members work on commission or accept tips. We want you to love your shoes, and our 5 star customer service is part of how we ensure you will!
6. What shoes do you wear?
Just like everyone’s fingerprint is different, every single pair of feet are unique! Your friend may LOVE their Hoka’s, Sue’s favorite are Brooks, but that doesn’t mean either brand will work for you! We carry all the top brands in the running specialty industry and our experienced staff can help you find the best shoes for YOU!
7. What if I don’t like my shoes?
Our return policy is 30 days, no matter how much you’ve worn the shoes. Have we mentioned we want you to love your shoes? Be confident that we stand behind the products we sell.
Sue’s Favorite Things
By Sue Joyner
Here at Terra Running Company, it’s pretty difficult to find something you don’t like. With such a wide variety of shoes, apparel, and accessories I’m always able to find what I need. While all of our items are sure to please in quality, there are a few items that I simply cannot live without. One item in particular is the Women’s Brooks Chaser 5’’ short. I love these shorts because the waistband fits similarly to a legging, not too tight, but feels secure and comfortable. The material is light, extremely breathable and moisture wicking so you’re sure to have an easy breezy run. In the summertime, I live in these shorts, rotating between several pairs, you'll often find me running, working, kayaking or walking my dog in these amazing shorts.
Another item I have fallen in love with this year at Terra Running Company is the Brooks running shoe called the Transcend 7. The Transcend 7 is a stability shoe that has guide rails in the midsole to help my foot from pronating, guiding my foot to have a straighter heel-to-toe motion. The cushion is the perfect balance of plushness with a spring back in every step. Working long hours on my feet most days, as well as being a runner, this shoe has saved me from throbbing or aching feet. When these shoes are paired with the snug, breathable Feetures Light Cushion socks, my runs have never been so comfortable!
Finally, one item that has been a consistent life saver and an absolute necessity is my green Trigger Point Grid foam roller! Foam rolling serves as a deep tissue massage for any muscle groups that may be feeling sore or fatigued. By foam rolling, you are loosening up tight muscles and fascia in areas that you require a high demand of activity. This allows the body to respond by reducing trigger points, or knots, in the overworked muscles, as well as speeding up the recovery process. Those who foam roll often, should see an improvement in their body’s range of motion, muscle soreness and flexibility.
These items have been game changers in regards to my training cycles, and activities of daily living. When I go for a run in my breezy Brooks Chaser 5’’ shorts, plush and springy Transcend 7’s, moisterwicking Light Cushion Feetures, and foam roll afterwards, I feel like my life couldn’t get much better. These have become essential to my running experience and serve me in my daily life. Come see us at Terra Running Company and we would love to introduce you to items you simply can’t live or run without!!!